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Before contacting us, we recommend you visit our Help pages. We have comprehensive help covering a wide range of typical queries. For specific issues relating to completion of forms, a help panel is available on the right side of the page for context-sensitive help.
Wondering when your order will arrive? Need to check something about an order you've placed? You can review your order by visiting Your Account.
If you were unable to find your answer using our Web site's self-service features, you can contact us using one of the methods described below. We'll be happy to assist you.
By Phone
Call us on 0800 774 784. Our office is open from 9am through to 5pm NZT.
By Email
Email us at
sales@pristinegifts.co.nz
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This is the best method if you need to contact us after-hours. We will respond to emails within one business day.
Please note: For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your account.
By Post
Any correspondence including returns can be sent to:
Pristine Gifts New Zealand
PO Box 20-635
Glen Eden
Auckland 0641
NEW ZEALAND
If you do wish to return products please first read our returns policy.
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