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Help |
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Updating my account details |
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After you have created your account you may find from time to time your account details get out of date. Typically this would occur if you;
 change your physical location
change one or more of your contact phone numbers
or change your email address
This help page shows you how to change your account details to reflect these potential changes. |
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To change your account details, log in to your account, click the My Account link on the blue bar at the top of the page and then click the Account Information link. You will be presented with a page similar to the picture below.
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Updating the account information form gives us the opportunity to provide you with effective and timely customer service. We strongly encourage you to update your account details when any of your contact information changes.
To update your account information, simply change the fields as required on the Account Information page and click the submit button. Fields marked with an asterix are required. |
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Username
The username is a unique identifier which was specified by you when you created your account and is used along with your password to log in to your account. You cannot change your username after it is created which is why the username field is read only. |
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Company Name
Company Name is only required if you are purchasing gifts as a representative of a company. If a Company Name is entered, all invoices will be addressed to the company and attentioned to the value entered in the 'Your Name' field. |
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Your Name
This is your name and is used to address you within various areas of this website and in email correspondence. |
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Your Postage Name
This is the name you wish to be addressed by in postal correspondence. If you do not specify a Postage Name, the Name you entered in the previous field will be used by default. For example, you may enter John Smith in the name field, and Mr. JA Smith in the postage name field. |
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Address
This is the address where we will send invoices, receipts and other correspondence to. This is not necessarily the address where goods will be sent. Only the first address line is a required field. |
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Town/City
This is the town or city where we will send invoices, receipts and other correspondence to. This is not necessarily the town or city where goods will be sent. |
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Postal Code/ZIP
This is the postal code or ZIP as used by your national postal service (eg. New Zealand Post) where we will send invoices, receipts and other correspondence to. If you are unsure what your Postal Code is, contact your Postal Service or leave the field blank. Do not enter incorrect postal codes as they may cause postage to be incorrectly handled. The Postal Code does not necessarily indicate where goods will be sent. |
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State
This is the State where we will send invoices, receipts and other correspondence to. Some countries, such as New Zealand do not use States. If this is the case, please leave the field blank. The State does not necessarily indicate where goods will be sent. |
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Freight Zone
The Freight Zone you select is used to calculate the delivery charges when your order is processed. You should select a Freight Zone appropriate for your physical location. We currently only deliver to New Zealand addresses and accept accounts worldwide. If your address is outside New Zealand, when you order you will not have the option to deliver to your account address so you will need to set up New Zealand based delivery addresses. |
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Country
This is the country where we will send invoices, receipts and other correspondence to. Currently we support customers worldwide and deliveries only within New Zealand. If your address is outside New Zealand, when you order you will not have the option to deliver to your account address so you will need to set up New Zealand based delivery addresses. |
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Phone Number
This is the primary phone number that we can use to contact you. It is important for us to have a means of contacting you quickly particularly if there are issues with your order. We will not contact you with intentions of Direct Marketing under any circumstances.
Note: Please make sure you include your country code and area code. (e.g. +64 9 426 4236) |
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Fax Number
This is the primary fax number that we can use to contact you. It is important for us to have an alternative means of contacting you if there are issues with your order. We will not contact you with intentions of Direct Marketing under any circumstances.
Note: Please make sure you include your country code and area code. (e.g. +64 9 426 4237) |
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Email Address
This is your primary email address. We use your email address to send you electronic notifications relating to your purchases from us. We will not use this email address for marketing our products unless you specifically give us permission to do so. We will not divulge your email address to any other parties. |
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^ Back to top |
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Where to from here?
Managing delivery addresses 
Return to the Help Index
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